Trust center
Built for stressed homeowners, with clear boundaries.
Appeal Watch helps organize property tax appeal materials. It does not replace the county, a lawyer, a tax professional, or a certified appraiser.
Boundary
No advice guarantee
Appeal Watch provides educational and organizational software. Homeowners must confirm all deadlines, filing rules, values, and documents before submitting anything.
Privacy
Document respect
Uploaded notices, tax bills, photos, and invoices should be used to prepare the user's case file, not sold or used to train public AI models.
Referral
Escalate complex cases
Commercial property, litigation, legal threats, unusual title issues, and high-dollar valuation disputes should be referred to qualified professionals.
Refund policy draft
- Parcel watch: refundable within 7 days if no alert service has started.
- Appeal packet: refundable before packet generation begins. Once a customized packet is generated, refunds are discretionary.
- Review or hearing prep: refundable before the review pass is started.
- No outcome guarantee: refunds are not based on whether a county lowers the assessment.
Data retention draft
- Pre-launch waitlist leads should be retained until the user asks for deletion or the private launch list is retired.
- Appeal case files should be removable by the user after export.
- Uploaded evidence should be deleted on request unless legally required to preserve it.
- Production storage should separate account data, parcel data, uploads, and generated packets.
Professional referral triggers
- The homeowner asks for legal strategy, litigation, or representation.
- The case involves commercial, industrial, agricultural, or income-producing property.
- The requested value depends on a formal appraisal opinion.
- The county threatens penalties, fraud, or legal action.
- The appeal involves title, probate, trust, divorce, bankruptcy, or estate issues.
Launch rule: If Appeal Watch cannot safely organize the case without crossing into professional advice, the product should say so and recommend a qualified professional. See the private-launch workflow for the customer-facing process.